Mood-E — Privacy, Terms and Support

🔒 Privacy Policy

Summary — full version in the linked document

Mood-E is designed to work without an account and without collecting personal data. Your choices, watchlist, mood diary and preferences stay on your device.

No mandatory sign-up: all core features are available anonymously.
Signing in with Apple or Google is optional and only enables cloud backup and the friend features.
The community is anonymous: no personal photos, no private messages, only movie posters.
Usage statistics are anonymous and aggregated, never linked to your identity.
You can delete your data at any time from the app's Settings.

Read the full privacy policy

📄 Terms of Use

Summary — full version in the linked document

By using Mood-E you accept a few simple rules, designed to keep the experience fair and safe for everyone.

Mood-E recommends movies: it does not host, stream or distribute any video content.
Movie data comes from TMDB; the app is not endorsed or certified by TMDB.
The Premium subscription is optional, renews automatically and can be cancelled from your App Store settings.
Offensive, illegal or harassing content is banned from the community features: reports are handled within 24 hours.
The service is provided "as is", with no guarantee of continued availability of third-party content.

Read the full terms

🛟 Technical support

We usually reply within 48 hours

Found a bug, a wrong movie, or want to suggest a feature? Write to us: every report gets read.

Frequently asked questions

Is the app free?

Yes. All the core features — mood-based recommendations, watchlist, mood diary and search — are free. The Premium subscription is optional: it removes ads and unlocks extra features.

How do I cancel the Premium subscription?

Open iPhone Settings → tap your name at the top → Subscriptions → Mood-E → Cancel subscription. Subscription management is handled by Apple and cannot be done from inside the app.

I changed iPhone: will I get my watchlist back?

Yes, if you used the optional sign-in with Apple or Google: your data is restored automatically the first time you sign in on the new device. Without an account, data stays only on the old iPhone.

Why is a movie shown as unavailable on streaming?

Availability comes from TMDB and changes constantly depending on your country and platform agreements. If you spot wrong information, let us know and we'll check.

How do I delete my data?

In the app's Settings you can clear your library and diary at any time. If you have an account, "Delete account" also permanently removes the data stored in the cloud.

Poster scanning doesn't recognise the movie

Make sure the poster is well lit, fully in frame and without reflections. Recognition can fail with very old or damaged posters: in that case, search by title instead.

I'm not receiving notifications

Check iPhone Settings → Notifications → Mood-E and make sure they are enabled. Inside the app, in Settings → Notifications, you can choose which reminders to receive.

Contact us

The fastest way is to open a report: you can do it anonymously, with no social network sign-up required.

Report a problem Open reports

Before writing, tell us your iPhone model, your iOS version and the app version (you'll find it in Settings, at the bottom of the screen): it helps us fix things much faster.

🌍 Other languages

Privacy Policy, Terms of Use and Support are available in four languages

Italiano Informativa sulla Privacy Termini di utilizzo Supporto tecnico

English Privacy Policy Terms of Use Support

Español Política de Privacidad Términos de uso Soporte técnico

Français Politique de confidentialité Conditions d'utilisation Assistance technique

Deutsch Datenschutzerklärung Nutzungsbedingungen Technischer Support

Português Política de Privacidade Termos de Utilização Suporte técnico