Technical support
We usually reply within 48 hours
Found a bug, a wrong recommendation, or want to suggest a new feature for Mood-E? Write to us: every report is read and helps us improve the app.
Frequently asked questions
Is the app free?
Yes. All the core features — mood-based recommendations, watchlist, mood diary and search — are free. The Premium subscription is optional: it removes ads and unlocks extra features.
How do I cancel the Premium subscription?
Open iPhone Settings → tap your name at the top → Subscriptions → Mood-E → Cancel subscription. Subscription management is handled by Apple and cannot be done from inside the app.
I changed iPhone: will I get my watchlist back?
Yes, if you used the optional sign-in with Apple or Google: your data is restored automatically the first time you sign in on the new device. Without an account, data stays only on the old iPhone.
Why is a movie shown as unavailable on streaming?
Availability comes from TMDB and changes constantly depending on your country and platform agreements. If you spot wrong information, let us know and we'll check.
How do I delete my data?
In the app's Settings you can clear your library and diary at any time. If you have an account, "Delete account" also permanently removes the data stored in the cloud.
Poster scanning doesn't recognise the movie
Make sure the poster is well lit, fully in frame and without reflections. Recognition can fail with very old or damaged posters: in that case, search by title instead.
I'm not receiving notifications
Check iPhone Settings → Notifications → Mood-E and make sure they are enabled. Inside the app, in Settings → Notifications, you can choose which reminders to receive.
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